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Article

HOME DELIVERY: A FRAMEWORK FOR STRUCTURING

DOI: 10.7708/ijtte.2021.11(1).03


11 / 1 / 30 - 74 Pages

Author(s)

Snežana Tadić - University of Belgrade, Faculty of Transport and Traffic Engineering, Vojvode Stepe 305, 11000 Belgrade, Serbia -

Miloš Veljović - University of Belgrade, Faculty of Transport and Traffic Engineering, Vojvode Stepe 305, 11000 Belgrade, Serbia -


Abstract

Home delivery, as a flow of goods between the company and the consumer (B2C) at the end of the supply chain ("last mile"), can be realized by the manufacturer, retailer or third party (logistics provider, crowd-worker). The growth of home delivery services in recent decades has been predominantly stimulated by the development of online ordering, i.e. e-commerce. Delivery characteristics depend on the characteristics of the environment and a number of factors related to stakeholders (customers, companies, governments). In order to improve the quality of service and customer satisfaction, company profitability and (or) reduce the negative effects of deliveries on the environment, area and community functionality, various delivery models are designed and implemented in terms of need for ordering, frequency, ordering and payment system, starting and end points, executors, reception method, security, delivery area, speed and time of realization, return flows, etc. This paper proposes a framework for a comprehensive structuring and classification of home delivery models according to the stated characteristics/criteria. Also, the advantages, disadvantages, interdependence and applicability of different delivery models in changing circumstances are described. In this way, a comprehensive review of home delivery flows was performed, the literature that deals with this area in a similar way was supplemented, but the basis for future research was also created.


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