Volume List  / Volume 12 (1)



DOI: 10.7708/ijtte2022.12(1).07

12 / 1 / 94 - 110 Pages


Milica Mitrović - University of Belgrade, Faculty of Transport and Traffic Engineering, Vojvode Stepe 305, 11000 Belgrade, Serbia -

Milan Andrejić - University of Belgrade, Faculty of Transport and Traffic Engineering, Vojvode Stepe 305, 11000 Belgrade, Serbia -

Gordana Radivojević - University of Belgrade, Faculty of Transport and Traffic Engineering, Vojvode Stepe 305, 11000 Belgrade, Serbia -

Dražen Popović - University of Belgrade, Faculty of Transport and Traffic Engineering, Vojvode Stepe 305, 11000 Belgrade, Serbia -

Milorad Kilibarda - University of Belgrade, Faculty of Transport and Traffic Engineering, Vojvode Stepe 305, 11000 Belgrade, Serbia -


Distribution centres are complex business systems in which various interconnected processes are realized. The efficiency of distribution centres depends on a number of indicators that stipulate the way processes and activities in a system function. By monitoring the performance indicators and their deviation from defined target values, the need to respond and apply appropriate corrective actions can be designated. This paper analyzes the efficiency of the transport process of a trading company in Serbia. For efficiency analysis, the CCR DEA model was used, which integrates different performance indicators into a single efficiency measure. The analysis of the transport process was conducted through two studies. The first study analyzed the efficiency of 93 drivers based on the following variables: working hours of drivers, route duration, fuel consumption, distance travelled, transport errors, number of routes per driver, vehicle utilization time and number of deliveries. The second study analyzed the efficiency of the fleets of four distribution centres based on the following variables: number of drivers, number of vehicles, working hours of drivers, route duration, distance travelled, transport errors, air pollutant emissions and number of deliveries. Output and input oriented models were made in the first study. According to the obtained results of both models, the average efficiency of the driver was 82%, which means that each driver can achieve a higher output, i.e. input by 18%. In the second study, an output-oriented model was made and according to the obtained results, the average efficiency of fleets was 95%. The results of both studies indicate the possibility of applying certain corrective measures and improving the organization of work in the transport process. The developed models can be applied to real systems and assist managers in making decisions in order to improve operational efficiency.

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This paper was supported by the Ministry of Education, Science and Technological Development of the Republic of Serbia, through the project TR 36006.


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