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Volume List  / Volume 10 (3)

Article

STRESS AND COMMUNICATION AS QUALITY INDICATORS OF A WORKING ENVIRONMENT IN LOGISTICS COMPANIES: A CASE STUDY IN THE LOGISTICS SECTOR IN SERBIA

DOI: 10.7708/ijtte.2020.10(3).05


10 / 3 / 309 - 322 Pages

Author(s)

Milan Andrejić - University of Belgrade, Faculty of Transport and Traffic Engineering, Vojvode Stepe 305, 11000 Belgrade, Serbia -

Vukašin Pajić - University of Belgrade, Faculty of Transport and Traffic Engineering, Vojvode Stepe 305, 11000 Belgrade, Serbia -

Milorad Kilibarda - University of Belgrade, Faculty of Transport and Traffic Engineering, Vojvode Stepe 305, 11000 Belgrade, Serbia -


Abstract

Recently, more attention has been paid to the quality of the working environment, both in literature and in practice. The main reason for this is the increased fluctuation of workers, where the inadequate quality of the working environment is one of the motives for changing the job. Stress and communication are the two basic indicators of the quality of the working environment. For this reason, the aim of this paper is to determine the impact of stress and communication on the quality of the working environment in the logistics sector of Serbia. The impact of company size, primary business activity and employee position on stress sources, stress management and frequency of communication problems was examined. The research hypotheses were defined, which were tested on the basis of data obtained from a web survey that included 101 respondents from different industrial sectors in the Serbian market.


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Keywords:
stress; communication; working environment; logistics;


Acknowledgements:

This paper was supported by the Ministry of Education, Science and Technological Development of the Republic of Serbia, through the project TR 36006.


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