The goal of IJTTE is to broaden the knowledge of traffic and transport experts and academicians by promoting free access and provide valuable insight to transport related information, research and ideas. IJTTE will serve as a great resource for researchers and students across the globe.
Volume List  / Volume 10 (3)

Article

STRESS AND COMMUNICATION AS QUALITY INDICATORS OF A WORKING ENVIRONMENT IN LOGISTICS COMPANIES: A CASE STUDY IN THE LOGISTICS SECTOR IN SERBIA

DOI: 10.7708/ijtte.2020.10(3).05


10 / 3 / 309 - 322 Pages

Author(s)

Milan Andrejić - University of Belgrade, Faculty of Transport and Traffic Engineering, Vojvode Stepe 305, 11000 Belgrade, Serbia -

Vukašin Pajić - University of Belgrade, Faculty of Transport and Traffic Engineering, Vojvode Stepe 305, 11000 Belgrade, Serbia -

Milorad Kilibarda - University of Belgrade, Faculty of Transport and Traffic Engineering, Vojvode Stepe 305, 11000 Belgrade, Serbia -


Abstract

Recently, more attention has been paid to the quality of the working environment, both in literature and in practice. The main reason for this is the increased fluctuation of workers, where the inadequate quality of the working environment is one of the motives for changing the job. Stress and communication are the two basic indicators of the quality of the working environment. For this reason, the aim of this paper is to determine the impact of stress and communication on the quality of the working environment in the logistics sector of Serbia. The impact of company size, primary business activity and employee position on stress sources, stress management and frequency of communication problems was examined. The research hypotheses were defined, which were tested on the basis of data obtained from a web survey that included 101 respondents from different industrial sectors in the Serbian market.


Download Article

Number of downloads: 705

Keywords:
stress; communication; working environment; logistics;


Acknowledgements:

This paper was supported by the Ministry of Education, Science and Technological Development of the Republic of Serbia, through the project TR 36006.


References:

Adu-Oppong, A.; Agyin-Birikorang, E. 2014. Communication in the workplace: Guidelines for improving effectiveness, Global Journal of Commerce & Management Perspective 3(5): 208-213.

 

Antony Joe Raja, V.; Vijayakumar, V. 2017. A study on Stress Management in Various Sectors in India, International Journal of Management 8(1): 50-61.

 

Bhui, K.; Dinos, S.; Galant-Miecynikowska, de Jongh, B.; Stansfeld, S. 2016. Perceptions of work stress causes and effective interventions in employees working in public, private and non-governmental organisations: a qualitative study, BJPsych Bulletin 40(6): 318-325.

 

Colligan, T.W.; Higgins, E.M. 2006. Workplace stress: Etiology and consequences, Journal of Workplace Behavioral Health 21: 89-97.

 

Cooper, C.L.; Marshall, J. 1976. Occupational sources of stress: A review of the literature relating to coronary heart disease and mental ill health, Group and Organization Studies 13: 11-28.

 

Hee, O.C.; Qin, D.A.H.; Kowang, T.O.; Husin, M.M.; Ping, L.L. 2019. Exploring the Impact of Communication on Employee Performance, International Journal of Recent Technology and Engineering 8(3S2): 654-658.

 

Helmy, K.A.; ElMokadem, M.Y.; el Bary, A.A.; El-Sayeh, M. 2018, The Impact of Logistics Performance on Competitive Advantage: The Case of Freight Transportation in Egypt, Journal of WEI Business and Economics 7(1): 33-47.

 

Hola, J. 2012. Internal communication in the small and medium sized enterprises, Ekonomika a Management 15(3): 32-45.

 

Ismail, A.; Saudin, N.; Ismail, Y.; Abu Samah, A.J.; Abu Bakar, R.; Aminudin, N.N. 2015. Effect of Workplace Stress on Job Performance, Economic Review: Journal of Economics and Business 13(1): 45-57.

 

Jacobs, M.A.; Yu, W.; Chavez, R. 2015. The effect of internal communication and employee satisfaction on supply chain integration, International Journal of Production Economics 171: 60-70.

 

Kilibarda, M.; Pajić, V.; Andrejić, M. 2019. Human resources in logistics and supply chains: current state and trends. In Proceedings of the 4th Logistics International Conference, 142-151.

 

Ližbetinova, L. 2015. Quality evaluation of internal communication in logistics companies, Logi, ÄŒeské BudÄ›jovice: Institute of Technology and Business in ÄŒeské BudÄ›jovice, No 1: 80-89.

 

Muhammad, M.; Saahar-Saabar, S.; Hasan, H.; Mohd Fiah, A.F.; Mohd Nor, A. 2014. Effective Communication Systems for Malaysian Logistics Industry, Procedia – Social and Behaviour Sciences 130: 204-215.

 

Sadlowska-Wrzesinska, J.; Moscicka-Teske, A. 2016. Relations between stress potential of work features and occupational commitment of transport workers – in the context of optimization of logistics strategy of a company, IFAC-PapersOnLine 49(12): 1761-1766.

 

Swanson, D. 2016. Transportation price benchmarking: implications for firm performance, Benchmarking: An International Journal 23(4): 1015-1026.

 

Thomas, R.W.; Esper, T.L.; Stank, T.P. 2011. Coping with time pressure in interfirm supply chain relationships, Industrial Marketing Management 40: 414-423.

 

Yaslioglu, M.; Ozgur Karagulle, A.; Baran M. 2013. An Empirical Research on the Relationships between Job Insecurity, Job Related Stress and Job Satisfaction in Logistics Industry, Procedia – Social and Behavioral Sciences 99: 332-338.


Quoted IJTTE Works

There is no quoted studies.



Related Keywords

ANALYSIS OF DIFFERENT LOADS AFFECTING THE URBAN RAILWAY TUNNEL SYSTEMS OF CAIRO METRO UNDERNEATH THE RIVER NILE

DISCOURSE OF VHF COMMUNICATION AT SEA AND THE INTERCULTURAL ASPECT

DEVELOPMENT OF INTERMODAL TRANSPORT AND LOGISTICS IN SERBIA