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DOI: 10.7708/ijtte.2015.5(1).05

5 / 1 / 36-44 Pages


Mara Ćujić - Serbia and Montenegro Air Traffic Services SMATSA LLC, Trg Nikole Pašića 10, 11000 Belgrade, Serbia -

Milica Jovanović - University of Belgrade, Faculty of Organizational Sciences, Jove Ilića 154, 11000 Belgrade, Serbia -

Gordana Savić - University of Belgrade, Faculty of Organizational Sciences, Jove Ilića 154, 11000 Belgrade, Serbia -

Maja Levi Jakšić - University of Belgrade, Faculty of Organizational Sciences, Jove Ilića 154, 11000 Belgrade, Serbia -


This paper examines the possibilities for measuring performance of current Air Navigation Services Providers (ANSPs) in Europe. ANSPs are in the process of operational integration into functional air blocks (FABs) tracking direction towards Single European Sky goals, but there are a lot of obstacles and air traffic management is still organized in a fragmented way. This is a reason for comparing national ANSPs. A Data Envelopment Analysis (DEA) is applied as a tool for performance measurement. Effectiveness of 36 units of ANS system is measured and the limitations and benefits of this kind of performance model are presented.

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