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Article

FUTURE DEVELOPMENT TRENDS IN THE POSTAL MARKET: AN OVERVIEW

DOI: 10.7708/ijtte2023.13(1).03


13 / 1 / 28-39 Pages

Author(s)

Nataša Čačić - University of Novi Sad – Faculty of Technical Sciences, Trg Dositeja Obradovića 6, 21102 Novi Sad, Serbia -

Milena Ninović - University of Novi Sad – Faculty of Technical Sciences, Trg Dositeja Obradovića 6, 21102 Novi Sad, Serbia -

Dragana Šarac - University of Novi Sad – Faculty of Technical Sciences, Trg Dositeja Obradovića 6, 21102 Novi Sad, Serbia -


Abstract

The needs of users of postal services are becoming more and more demanding for postal operators day by day. The environment in which the postal sector develops is constantly changing. Achieving quality standards, keeping pace with technological solutions, and developing new services and business models are real challenges for postal service operators. Within this paper, an overview of the current state of the postal services market, both at the global level and in the Republic of Serbia, is given. Also, following the conclusions of the Report of the Universal Postal Union on the development of postal traffic for the year 2022, a presentation of possible directions for the development of postal services through two advanced services is given: the sharing economy and sustainable logistics.


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Acknowledgements:

This research was supported by the Ministry of Education, Science and Technological Development of the Republic of Serbia through project no. 451-03-68/2022-14/ 200156 "Innovative scientific and artistic research in the field of FTS (activities)".


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